Refund policy

Our Commitment to Quality

We take great pride in the quality of our products and carefully inspect every order before it ships. To maintain our high standards and ensure every customer receives a brand-new item, our sales are generally final. However, your complete satisfaction is our priority. If your item arrives damaged, defective, or if there is an issue with your order, we are here to help make it right.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can promptly evaluate the issue and assist you.

How to Request a Return

If you need to request a return for a defective or incorrect item, please contact us within 30 days of receiving your order at folded.earth.official@gmail.com.

To be eligible for an approved return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

If your return is accepted, we will email you a return shipping label, along with the designated return shipping address and instructions on how to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.

Exchanges

Because our items are carefully curated and inventory can be limited, the fastest way to ensure you get the item you want is to contact us regarding your issue. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we approved your return, please contact us at folded.earth.official@gmail.com.